Refund policy

Refund Policy

Thank you for shopping with Zili Aurore Tattoos. Due to the nature of temporary tattoo products and for hygiene and safety reasons, all sales are final once an order has been placed.

No Returns / Exchanges
We do not accept returns or exchanges on temporary tattoos.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To receive help, email us with:

• Your order number

• Clear photos of the item(s) and packaging

If approved, we will offer a replacement or a refund depending on the situation.

Lost Packages / Delivery Issues
If tracking shows the order was delivered but you did not receive it, please contact your local carrier first. We will do our best to assist you, but we are not responsible for packages marked as delivered by the carrier.